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Elements and Performance Criteria

1. Inspect vehicle/ property to determine cause and extent of damage
   • Inspection is carried out according to industry and legislative requirements
   • Permission is obtained to partly dismantle the vehicle/ property to permit an accurate inspection of the damage, if required
   • Written damage inspection report is prepared with sufficient information to enable preparation of the repair quote including repair option
   • Damage inspection report identifies claimable damage and is appropriate to the type of damage sustained
   • All necessary evidence/material is collected to support inspection report
   • Inspection is completed without causing damage to any workplace property or vehicle/property
2. Determine preferred method/strategy for restoration/repair
   • Possible options for restoration/repair are evaluated
   • Repair methods that conform to the vehicle manufacturer/building regulations insurance organisation, enterprise and statutory guidelines are identified and recommended
   • Consideration is given to customer's wishes, cost, organisation policy and legislation
   • Best option is selected for implementation
3. Prepare scope of work
   • Claimable damage is identified
   • The need for specialist services is identified where required
   • Scope of work is prepared according to organisation policy and procedures, legislation and industry code of practice

Required Skills

Required skills

communication skills to determine and confirm information using questioning and active listening as required write communications and reports relevant to application prepare technical documents liaise with others share information listen and understand use language and concepts appropriate to cultural differences numeracy and IT skills to perform calculations related to achieving required outcomes check accuracy of claims data use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes access and update records electronically access webbased information services literacy skills to read and interpret forms relating to insurance claims technical and other related documents research and analysis skills for accessing and interpreting relevant information effective interpersonal skills organisational skills including the ability to plan and sequence work

Required knowledge

format and information needed to prepare scope of works organisation policies and procedures personal and equipment safety requirements relevant industry standards legislation and regulations relevant technical knowledge on buildings or vehicles report writing conventions vehicleproperty inspection procedures

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to apply relevant legislation and regulatory requirements interpret and comply with relevant organisation policies and procedures and codes of practice inspect vehicleproperty to determine cause and extent of damage for preferred method of repair determine preferred methodstrategy for restorationrepair prepare scope of work
Context of and specific resources for assessment	Assessment must ensure competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment technology software and consumables access to organisation records access to organisational policies and procedures
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace projects and business simulations or scenarios
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Industry and legislative requirements may include:	codes of practice organisation policies and operating procedures industry regulations occupational health and safety (OHS) legislation statutory legislation.
Specialist services may include:	building consultant fire investigator/fire brigade mechanical structural engineer quantity surveyor specialist home services such as swimming pool specialist, sprinkler system installer, alarm system installer, locksmith specialist vehicle services such as brake, transmission, differential specialist structural engineer.

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